ADM adopt certified management systems to reach an important goal:
The Quality Management System of ADM is ISO 9001:2015 certified for:
Feasibility Studies, Project Management, Consulting, Analysis, in the public and private sector. Digitalization, Design, Implementation and maintenance of IT & GIS systems, solutions & services. The requirements of ISO 9001: 2015 refer to various aspects such as: involvement in management, identification of risk and opportunities, ensuring competition for company personnel, maintenance of equipment and infrastructure, measuring customer satisfaction, responding to complaints received and supplier evaluation. The system provides for systematic management of risks and opportunities, and a constant monitoring of enterprise processes to ensure quality standards and the respect of service times and costs. A system of indicators verifies the achievement of objectives and defines any preventive and corrective actions.
The Management System for Information Security of ADM is ISO/IEC 27001:2013 certified for the Feasibility Studies, Project Management, Consulting, Analysis, in the public and private sector. Digitalization, Design, Implementation and maintenance of IT & GIS systems, solutions & servicesInformation security is usually defined using three elements - Confidentiality (information is only available to authorized users), Integrity (information is complete and accurate) and Availability (users have access to the information when requested). The effectiveness of the System and the completion of information security objectives are monitored through a system of indicators that are collected and reviewed continuously and through periodic first- and third-party audits.
Health and Safety at the Workplace
The Workplace Health and Safety Management System of ADM is ISO 45001:2018 certified. Digitalization, Design, Implementation and maintenance of IT & GIS systems, solutions & services The requirements of the ISO 45001 standard include: assessment of the risks of accidents at work, the establishment of measures in the field of health and safety, encouraging the participation of employees in efforts to improve working conditions, the implementation of measures to reduce the risks of accidents and diseases as well as incident investigation. The System required the setting up of a constant monitoring system for ADM premises and activities, to ensure safety standards; a system of indicators verifies that objectives are reached and defines eventual preventive and corrective actions.
Environmental Management System
The "Environmental Management System” ISO 14001- 2015 certified to as well as other supporting standards and defines the requirements of an "Environmental Management System" that is implemented in ADM. ISO 14001 environmental certification also contributes to significantly reduce the company's responsibility towards environmental legislation, allowing to certify the proactive commitment made by the company aimed at promoting practices aimed at achieving virtuous objectives in terms of environmental performance. ADM Identify and control the environmental impact of its activities, products and services. Continually improving its environmental performance.
The Service Management System of ADM certified ISO/IEC 20000-
1:2018 is for: Feasibility Studies, Project Management, Consulting,
Analysis, in the public and private sector. Digitalization, Design,
Implementation and maintenance of IT & GIS systems, solutions &
This standard requires, inter alia, to control suppliers participating in
the service delivery process; monitor the level of customer
satisfaction, have appropriate mechanisms to manage incidents,
requests and problems; estimate the costs of its services or properly
ADM through this ISO / IEC 20000-1 certification confirms the
company's commitment to provide services that meet customer
requirements and to continuously improve the quality of services.
ISO / IEC 20000-1 is often implemented and certified in conjunction
with two other well-known standards, ISO 9001 (standard for quality
management systems) and ISO / IEC 27001 (standard for
information security management systems).
- to adopt international best practices
- to standardize the way services are provided and to monitor activities
- to disseminate knowledge, to ensure better service performance
- to adopt Change, Incident and Problem Management, to ensure that contracts with customers are respected and satisfied.